Adding a Phrase

To add a phrase to the Phrases Manager:

1. Click Insert.

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2. In the Prompts Properties dialog box appears, do the following:
• Name: Enter a name for the new Phrase.
• Language: Select the spoken language supported by the phrase. Repeat for each language that is supported by this phrase. For example, if the phrase supports English and French, repeat this step twice by selecting English and then French.
Note: If you accidentally select a language not supported by this phrase, click Remove (located to the right of the selected language).
• Text: Enter the text that will be spoken by the phrase. If you have associated more than one language to the phrase, you must enter the spoken phrase for each language in their respective Text boxes. The standard phrase format is: Estimated wait time is {1} minutes.
Note: The variable {1} is a placeholder used to specify where to speak a variable value within a phrase. This value is defined when you add phrase variables to the Speak Phrase Business Function in your call flow (see Speak Phrase). You can include more than one placeholder in a single phrase, for example: Estimated wait time is {1} minutes and {2} seconds. If you do not specify a value in the Speak Phrase Business Function, only the text that was entered will be spoken, for example, Estimated wait time is in minutes.

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3. Click Save to add the new phrase to the Phrases Manager table.
Note: If you click Cancel, the information you entered in the Phrases Properties dialog box is deleted and the prompt is not added to the Phrases Manager table.