/
Configuring an IVR

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Configuring an IVR

Open the IVRs screen within the Admin Portal to see the list of IVRs for your contact center.



To configure items specific to your IVR:

  1. Click the Settings icon to open a screen with your specific configuration items.



  2. The Advanced Settings dialog box opens. Enter the relevant information in the boxes.


     
  3. Click Update to save all changes made to the advanced settings. A warning message appears to let you know all changes take effect immediately. Click OK to proceed and save the changes made.




Related content

Managing IVR Phone Numbers
Managing IVR Phone Numbers
More like this
Managing IVR Groups
Managing IVR Groups
More like this
Creating IVRs Using IVR Studio
Creating IVRs Using IVR Studio
Read with this
Setting up a Contact Center in the Customer Account Control Panel
Setting up a Contact Center in the Customer Account Control Panel
More like this
Managing IVR Phone Numbers (Dialed Number Identification Service--DNIS)
Managing IVR Phone Numbers (Dialed Number Identification Service--DNIS)
Read with this
General
More like this

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)