Transfer Information

The Call Transfer Information controls allow users to add and edit transfer information; this allows agents to enter information to an agent's CCA along with a call transfer, providing the transferee agent with some insight about the incoming call.

Navigate to Configure General Transfer Info.

Note: Transfer Information may also be used to pass information along with a call transfer from an agent to an IVR application - or "secondary IVR" (see CCA User Guide for transferring to secondary IVR's). Secondary IVR's are configured as custom IVR applications at this time. Transfer Information fields may also be used as screen pop triggers for calls transferred from an agent to another agent.