Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Transfer Information
The Call Transfer Information controls allow users to add and edit transfer information; this allows agents to enter information to an agent's CCA along with a call transfer, providing the transferee agent with some insight about the incoming call.
Navigate to Configure > General > Transfer Info.
Note: Transfer Information may also be used to pass information along with a call transfer from an agent to an IVR application - or "secondary IVR" (see CCA User Guide for transferring to secondary IVR's). Secondary IVR's are configured as custom IVR applications at this time. Transfer Information fields may also be used as screen pop triggers for calls transferred from an agent to another agent.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)