Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Setting up a Contact Center in the Customer Account Control Panel
Before you can begin building the IVR, you first must install the Contact Center module in the customer account.
If you are setting up a brand new customer, the Voice Services module must be installed. If this is an Over The Top install, Voice Services is not required to be used – paid licenses for voice are not needed. You can skip the Voice Services setup wizard after the basic account setup is completed.
The following links direct you to detail information as described.
Creating a new customer account: If you are adding the Contact Center module to an existing account, go to Voice Services and select the Contact Center tab to select the desired module.
Adding CC to an account: The Contact Center users need to be created in the Customer Account.
Adding Users to An Account: Both Agent and Supervisor/Manager users need to have Contact Center enabled.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)