Contact Center Configuration Guide

This tutorial is intended as a guide to Partners setting up the configuration details of a contact center the first time and can also be a reminder for some tasks that are done infrequently.  This guide is intended to help get a standard contact center ready to take the first call.  The tutorial focuses on voice-only setup.  There are several steps involved in standing up a new contact center and the details are directly linked to the features and functions of the IVR design and information flow.  The tutorial assumes a standard build with the key elements to route calls to the agents trained for specific calls, and that callers have the information needed to get to those agents.

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