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Recently updated articles

Planned for May 18-19, 2022 – CC REST API: Support Special Characters in API for Dynamic Notification
May 17, 2022 • contributed by Karla Melendez
Planned for May 18-19, 2022 – CC IVR Studio: Strip the + in the ANI Variable
May 03, 2022 • contributed by Karla Melendez
Reset Password
May 03, 2022 • contributed by Karla Melendez
Forgot Your Password?
May 03, 2022 • contributed by Karla Melendez
April 13-14, 2022 – CC Admin Portal Monitoring page updates: filtering agents lists opens in new tab
Apr 26, 2022 • contributed by Karla Melendez
April 20-21, 2022 – CC Admin Portal: Password Reset Notification Enhancements - Carrier Ecosystem Accounts
Apr 26, 2022 • contributed by Karla Melendez
Managing Individual Entries
Apr 26, 2022 • contributed by Karla Melendez
Loading the List
Apr 26, 2022 • contributed by Starr Wynn-Lester
Creating the List
Apr 26, 2022 • contributed by Karla Melendez
Manage Queue Agents
Apr 26, 2022 • contributed by Karla Melendez
Manage Queued Calls
Apr 26, 2022 • contributed by Karla Melendez
Manage Queued Emails
Apr 25, 2022 • contributed by Karla Melendez
Agent General Information
Mar 31, 2022 • contributed by Karla Melendez
March 23-24, 2022 - CC Webchat (New Version): Use Agent Nickname instead of User First/Last Name in Chat
Mar 31, 2022 • contributed by Karla Melendez
March 23-24, 2022 - CC Webchat and ICR: Return from Chat Queue
Mar 30, 2022 • contributed by Karla Melendez

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