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Recently updated articles
Planned for May 18-19, 2022 – CC REST API: Support Special Characters in API for Dynamic Notification
May 17, 2022
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contributed by
Karla Melendez
Planned for May 18-19, 2022 – CC IVR Studio: Strip the + in the ANI Variable
May 03, 2022
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Reset Password
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Forgot Your Password?
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April 13-14, 2022 – CC Admin Portal Monitoring page updates: filtering agents lists opens in new tab
Apr 26, 2022
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April 20-21, 2022 – CC Admin Portal: Password Reset Notification Enhancements - Carrier Ecosystem Accounts
Apr 26, 2022
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Managing Individual Entries
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Loading the List
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Manage Queue Agents
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Manage Queued Emails
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Agent General Information
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March 23-24, 2022 - CC Webchat (New Version): Use Agent Nickname instead of User First/Last Name in Chat
Mar 31, 2022
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March 23-24, 2022 - CC Webchat and ICR: Return from Chat Queue
Mar 30, 2022
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