Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
What's Needed
- Karla Melendez
Analytics
List of users to be loaded
Identify Customer users who will be Supervisors/Managers for Contact Center
Desired IVR design
List of recognized holidays
Desired hours of operation for the contact center
Choose the time zone to control monitoring/reporting and hours
Decide what the team structure is, if there is more than one team
An IVR to be built
The agents loaded into the Partner Portal
What queues or groups of queues agents should answer, and at what priority
Know the scripts for the different prompts to be played in the IVR, and record them
Decide whether to track any custom activities for the agents
Download the software onto the agents’ desktops
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)