Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Configuring Agents and Teams
FMI: For more information on configuring agent settings and creating teams, see Product Knowledgebase - Teams & Agents.
In Partner Portal, you must create logins for the agents who will take calls, the supervisors/managers who will manage the teams, and anyone else who will access the contact center. Using Partner Portal, you can add or remove users.
Important: Create all the users needed for the contact center--billing is based on concurrent users. People who only log in to the Control Panel are not counted as licensed users.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)