Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Downloading the Agent Software
- Karla Melendez
Analytics
FMI: For more information on downloading the Contact Center Agent (CCA) software, see Product Knowledgebase - Client Software.
Each agent can download the software themselves from the Control Panel, or an authorized individual can push the app to all workstations using the CCA download file, which is MSI instead of EXE.
If each agent performs the download (especially important for remote workers), they need to log in to the Control Panel and go to the downloads page to get the software. In most cases, this is a brief download.
If agents are working behind a firewall, IT might need to allow traffic on specific IPs for the agent software.
FMI: For a list of IPs allowed, see (insert firewall doc link).
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)