Team Configuration

Every account begins with a Default Team and a System Administrator user account. The default team is configured with full administrator access. We strongly recommended creating a new team and configuring it with access appropriate for your contact center representatives.

To create a new team:

1. Click Add Team.
   
   
   
   
2. A highlighted entry named New team is added to the column on the left.
   
   
   
   
3. Configure each of the tabs according to the instructions provided in each of the following links:
   
   1. General Information
   2. Security
   3. Skillsets
   4. Members
   5. Chat
   6. Music On Hold