Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Preferred Agent Routing

Owned by Larry Brown (Unlicensed)

Last updated: Dec 07, 2021 by Karla Melendez

1 min read

The Preferred Agent Routing feature (Configure > Inbound Voice > Preferred Agent Routing) helps determine which agent last spoke to a particular customer during a set time period and allows the CCA to route an incoming call to the same agent if that agent is available.

For a video tutorial of this feature, please go here

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)