The page Standard Working Hours is used to set the hours of operation and holidays for your contact center. These system-wide settings can be changed at any time. If queues have been implemented with their own customizable hours, those settings are configured on the IVRs page under advanced settings. The page Standard Working Hours is divided into two tabs: Working Hours and Holidays.
Note: If you have Working Hours by Schedules enabled, see Working Hours by Schedules for information on how to create schedules for working hours, exceptional dates, and holidays. If you wish to have Working Hours by Schedules enabled, please contact your service provider.