Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Queues
- Larry Brown (Deactivated)
- lauren_ellicott (Unlicensed)
- Jela Banovic (Deactivated)
- Former user (Deleted)
Queues are designed to hold customer requests in sequence until a contact center representative can attend to them. Three different types of queues are available through which customers can reach your contact center: Voice, Chat, and Email. Your representatives can receive and respond to the incoming requests, one at a time, using the Call Center Agent (CCA) application.
When discussing queues, "request" and "customer request" refer to a person who is calling, emailing, or initiating a chat with your contact center.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)