Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Chat Queue Options

Owned by Larry Brown (Unlicensed)
Last updated: Aug 16, 2022 by Karla Melendez
1 min read

The Chat Queue Options page allows you to define settings for the selected chat queue to create a more customized treatment experience for customers. This page consists of five tabs: General Settings, Styling, Treatment Options, Default Headers and Messages, and Data Collection.


Note:

Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.


Important:

Under certain conditions, you CAN have webchat in multiple web browser tabs. For more information, see Webchat in Multiple Tabs Use Cases.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)