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Chat Transcripts

Owned by Larry Brown (Unlicensed)

Last updated: Jan 10, 2017 by Jela Banovic (Unlicensed)

1 min read

The Chat Transcript Settings allows for the emailing of chat logs between the agent and customer to the customer who initiated the chat. Once the transcript is received, the customer has the ability to reply to the received email.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)