Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
SWAT Services
The SWAT Services page (Configure > Outreach > SWAT) allows you to edit the SWAT contact list and send SWAT messages.
Note: Before you begin, you will need the hidden IVR access code for your SWAT service.
If you have subscribed to the SWAT Service, you'll see the SWAT Service option in your Administrator Portal. Selecting that option will lead you to a screen with two tabs: SWAT Contacts and SWAT Groups.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)