Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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SWAT Groups

Owned by Larry Brown (Deactivated)
Last updated: Jun 10, 2017 by Former user (Deleted)
1 min read

Your Service Provider will create as many groups as you require.

HINT: If you add a group on the Administration Portal, you will not be able to send to that group until your Service Provider has been notified of the addition. We will add the group to the Administration Portal for you.

When you click on the SWAT Groups tab, you'll see in a list of all the SWAT Users you've added in the right panel. Users with checks beside their names are active users in the currently highlighted group.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)