Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Team Time Zone Settings Tab
The Time Zone Settings tab allows Agents from offices in different countries or regions to set up their time zone for the correct date and time to appear on the Contact Center portal.
NOTE: The Team time zone is set to the Account time zone by default.
IMPORTANT: Only Agents with permission to Change offices, teams, and agents can change the time zone settings. See the Agents Security Tab for a list of permissions set for an Agent.
FMI: For a list of time zones available for use, see Contact Center Time Zones.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)