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Creating IVRs using Easy-IVR

Owned by Karla Melendez
Last updated: Nov 15, 2021
1 min read

Before you can create an IVR, there are several items you need to have in place. Use the following checklist to ensure you have gathered all the necessary information.

  1. IVR phone number

  2. Audio files for prompts. The audio files must be WAV format and cannot exceed 3MB. You might need audio files for all or any of the following:

    1. Welcome prompt

    2. Language menu

    3. Menu prompt

    4. After-hours prompt

    5. No agent prompt

FMI: To learn more about IVR Phone numbers and Prompt Files, see:

  • Managing IVR Phone Numbers: Includes subsections that explain how to manage and search for IVR phone numbers.

  • Prompt Files: Includes subsections that explain how to listen to prompts, how to create new prompt version, how to restore a prompt version, and how to edit prompts.

There are two types of IVRs you can create using Easy-IVR. Click the links below for more information about each.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)