Creating a Direct-To-Queue IVR

Direct-To-Queue IVRs are the type of IVR that take callers straight to a queue. No menu options are presented, not even to make a language choice.

To create a Direct-To-Queue (DQT) IVR:

1. Hover your mouse over the Create IVR button, and select Direct to queue from the list.
   
   

   Open

   

    

2. A message appears to let you know of the information you must have already gathered before you can proceed. If ready to proceed, click Continue.
   
   

   Open

   

    

3. The Edit IVR wizard appears to guide you through the process of building an IVR.
   
   

   
   Click the following links to jump to the subsections that explain the different screens in the DQT wizard.

   • General

   • Queue

   • Schedule

   • Off-Hours
     
     

4. Click Publish when done. You might need to confirm any changes made to the schedule, as shown in the image below. Click Back if you want to apply the new schedule, or click OK, Publish to publish your IVR.
   
   

   
   
   

5. A confirmation message appears when the IVR has been published. Click Back to IVR List to return to the IVR list. Your new IVR will appear in the list.