Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Schedule Page (DTQ IVR)
- Karla Melendez
Here is where you specify the working hours for the queue you will direct the caller to. Click Next Step when done.
Important: If you have not selected a queue in the Queue tab, the title Queue (unassigned) appears for both the After Hours Treatment and No Agent Treatment. This is to allow you to assign schedule and off-hours before selecting a queue.
Important: The list of schedules to choose from is predefined. Ensure that you have created the schedules you need before creating the IVR.
FMI: For more information about creating schedules, see Schedules.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)