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Planning an IVR Application
- Karla Melendez
Analytics
Before creating an IVR application, you must have a clear idea of what the application is going to do and what the client's objectives and needs are for the application. Ensure that you have covered all the details with the client before you start.
This section outlines some ideas for you to consider when planning your IVR application, and helps you map a flow chart or diagram for the application.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)