Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Play Prompt

  • Name: Enter a name for the Play Prompt. Use a name that describes what the prompt is about. For example, if this is a Callback prompt, you could name the prompt, Callback Instructions Msg. The text entered for the Name will appear inside the BF shape placed in your application.

  • Prompt Text: Enter the message that will be played for the caller when the prompt is activated. For example, Please key in your full phone number including your area code. The text entered for the Prompt Text will appear inside the BF shape placed in your application.

  • Prompt Id: This is the number associated with Prompt Id; each prompt has one. The Prompt Id selected determines the prompt that is played at this point in the call. From the Prompt Id list, select an accompanying Prompt ID for the Prompt Text entered above. If there is no accompanying Prompt Id, from list, select Create New Prompt to create a new prompt. Once your new prompt is created, select it from the list.
    FMI: For more information about creating pre-recorded prompts, see Prompts Manager.

     

  • Stop tones: These are keys that interrupt the prompt. If you do not enter anything in this box, the prompt will play without interruptions, even if you press a key. However, if you enter a key into this box, the prompt will be interrupted when the specified key is pressed.


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)