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Connecting Business Functions
- Karla Melendez
Analytics
Before going into a description of each BF available in IVR Studio, here is how to connect the different BF elements.
To connect one BF to another:
Click the bottom or side Output Terminal of a BF.
Drag to the top Input Terminal of the BF you want to connect. A colored arrow appears, connecting the two BFs.
FMI: For more information about the different types of connectors, see Connector Properties.
Note: The arrows indicate the direction of the call flow.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)