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Connector Properties
- Karla Melendez
Business function connectors can appear in three different colors--green, red, and yellow--and can either be solid or dashed. The table below explains the different types of connectors and their use.
Table 1: Business Function Connector Properties.
Connector and Property | Description |
|---|---|
Green, solid | Indicates a successful continuation through the call flow. Examples: successful input, menu selection, when an agent is logged in, when it is not a holiday and when a call is made during regular office hours. |
Greed, dashed | Indicates repetition, such as when the caller chooses to repeat menu options. |
Red, solid | Indicates a stop to the normal/complete call flow. Examples: no input, no menu selection, a dequeuer, redirect to voicemail, no agent is logged in, when it is a holiday, when a key press is required, and when a call is redirected to voicemail. |
Yellow, solid | Indicates an action was unsuccessful and must be carried out again. Example: if an invalid phone number has been entered, the caller must reenter the correct phone number. |
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)