Name: Enter a name for the Menu. Use a name that describes what the Menu is about. For example, if this is the Main Menu, you can name the Menu, Main Menu. The text entered for the Name will appear inside the BF shape placed in your application.
Allow Interrupt Prompt: Select this check box to allow a caller to interrupt the prompt by pressing a key. If you leave the check box clear, the prompt will play to the end regardless of how many times the caller presses a key.
Variable Name: Enter a name for the Variable. Use a name that describes what the Variable is. For example, if the variable appears in a menu, you can name the Variable, Options Selected.
Wait Time: This is the amount of time, in seconds, that the system will wait for the caller to select one of the Menu options. Enter a number in the Wait Time box to signify the length of time the system should wait for a selection.
Max Retries: This is the maximum number of times callers can select an incorrect Menu option or not make a selection before they are transferred to the default Queue. Enter a number in the Max Retries field to signify the maximum number of invalid or no selections a caller can make.
Prompt Id: This is the number associated with Prompt Id; each prompt has one. The Prompt Id selected determines the prompt that is played at this point in the call. From the Prompt Id list, select an accompanying Prompt ID for the Menu created. If there is no accompanying Prompt Id, from the list select Create New Prompt and create a prompt for your Menu. Once your new prompt is created, select it from the list.
FMI: For more information about creating pre-recorded prompts, see Prompts Manager.
- Simple Phrases (no variables): A simple phrase is a phrase associated with the Phrase Manager; this is a phrase that does not contain variables. The Simple Phrase selected determines which text-to-speech phrase is spoken at this point in the call. From the Prompt ID list, select an accompanying Simple Phrase for the Menu created. If there is no accompanying Simple Phrase, go to the Phrases Manager and create a new Simple Phrase for your Menu. Once your new phrase is created, select it from the list.
  FMI: For more information about creating simple phrases, see Phrase Manager.
- Bound Phrases (contains variables): This is a phrase associated with the Bound Phrase created in Phrase Manager and defined with the help of the Bind Phrase BF; this is a phrase that contains variables. The Bound Phrase selected determines the text-to speech phrase that is spoken at this point in the call. From the Prompt ID list, select an accompanying Bound Phrase for the Menu created. If there is no accompanying Bound Phrase, go to the Phrases Manager and create a new phrase with variables, then use the Bind Phrase BF to define the Bound Phrase. Once your new phrase is created and defined, select it from the list.
  FMI: For more information about creating phrases, see Phrases Manager. For more information about the Bind Phrase BF, see Bind Phrase.
0 - #: The numerals (0-9) and symbols (* and #) refer to the telephone keys. Each Menu option is assigned a number or symbol that the caller must press to access the selected Queue. For example, if 1, 2, 3, 4, and # are Appointment, Financial, General Info, Nursing/Provider, and Repeat respectively, the caller would press 1 to transfer to the Appointment Queue, 2 to advance to the Financial Queue, and so on. Select which numbers and/or symbols you want to include in your Menu, click in each text field, and then type the name of the Menu option.