Adding a Queue

To add a queue to the Queues Manager:

1. Click Insert or Insert (Retail).
Note: Retail queues can only be added if the option for Retail Queues is enabled for your account. If this option is not enabled for your account, Insert (Retail) will not be visible.

Open

Open

2. The Queues Properties dialog box appears.

3. In the Name box, enter a name for the new queue. Ensure your queue name is unique; IVR Studio will not allow you to save the queue if the name already exists.

4. From the Language list, click the spoken language supported by the queue. Repeat for each language that is supported by this queue. For example, if the queue supports English and French, repeat this step twice to select English and then French.
Note: If you accidentally select a language not supported by this queue, click Remove (located to the right of the selected language).

5, When creating retail queues, the Retail checkbox found below the Queues Properties boxes appears selected by default. This checkbox is not visible when creating non-retail queues.

6. Click Save to add the new queue to the Queues Manager table.
Note: If you click Cancel, the information you entered in the Queue Properties dialog box is deleted and the queue is not added to the Queues Manager table.