Integration Tab

This tab allows you to define a web service Endpoint URL. If a customer is using this service and they have an application that wants to track the results of the campaign calls, they can get results for every campaign contact through defining the webservice here.

If we know the web service Endpoint URL, we will send all of the details about the results of that contact. For example: Was the call a success? Was it a permanent failure? Was it a success on all defined delivery methods for the campaign? What DTMF response from the voice call did we get? We can send that information to whatever the web service Endpoint is so that application can gather that information and present it as a result.

For example - If you're sending out an appointment reminder: Hey A, you have an appointment with Dr. Dino on this date. Press 1 to confirm your appointment or press 2 to cancel. If A presses 1 or 2, then the call is a success. If A does not press anything, or anything other than 1 or 2, the call is a failure. If it is a success, the information is sent to the web service Endpoint and the application that is waiting for that information will say, "Hey, I got a confirmation, that appointment is good to go". If there is no response, maybe the appointment is not good and the application alerts that maybe some sort of additional follow up with the contact is needed.

Click Save to save your Endpoint URL to the campaign.

Parameters which will be sent with your web service URL are as follows:

SMS:

MobileNumber={1} (the number the message came from)

ShortCode={2} (the number the message was sent to)

Message={3} (the message content)

Voice: