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Managing Campaigns

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Managing Campaigns

The Manage Campaigns option is where you can create, edit, search, and delete campaigns.

Here is a description of the page's features.


  1. Folders tree view: Helps you keep all your campaigns organized into categories set up by you. Once you have created a folder, you can Rename it or Delete it, if necessary.
  2. Campaigns: All campaigns contained within the folders are displayed on the right side of the screen.
  3. Search: A toolbox to help you search for specific campaigns. See Finding a Campaign
  4. Show archived: When you select this checkbox, the page displays campaigns that have been archived. See Archiving an Existing Campaign
  5. Create folder: Click this button to create folders and subfolders for organizing your campaigns. See Creating a Folder
  6. Create campaign: Click this button to create new campaigns. See Creating a Campaign
  7. Language menu: Select a language in which to display this page.
  8. Account/Username: The name of your account and account and username.


When you select a folder from the tree, all the campaigns assigned to the folder appear in the right pane.

Important

Campaigns associated with the selected folder’s subfolders will NOT be displayed.

  • To see the campaigns from the selected folder’s subfolders, you will need to select the subfolders. 
  • Selecting All campaigns in the tree shows all the campaigns registered to the account.
  • By default, you can only see active campaigns. To see archived campaigns, click the Show archived checkbox.



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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)