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Uploading an Audio File
- Karla Melendez
You can attach voice or music audio files to prompts. The audio files will then play in your IVR.
To upload an audio file for a voice or music prompt:
1. From the Prompts Manager, select the prompt you want to add an audio file to, and then click Upload.
2. In the Upload audio file dialog box that appears, click Browse to find and select the audio file you want to upload. Prompt audio files must be 8-bit mono and in the WAV format.
3. Locate the audio file and click Open.
4. Once you have selected an audio file to upload, the file name appears to the right of the Browse button. Click OK to proceed. The audio file is uploaded for the selected prompt.
Note: The audio file takes a few minutes to upload. A message appears to indicate that the file is being uploaded.
FMI: For more information on actions that you can take with an uploaded file, see the following:
• To listen to the prompt once uploaded, see Listening to a Prompt
• To edit an existing prompt, see Modifying a Prompt
• To delete an existing prompt, see Deleting a Prompt
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)