Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Listening to a Prompt
- Karla Melendez
If you want to hear how your newly created audio/music prompt sounds or are unsure of how an existing audio/music prompts sounds on a prompt, use the audio playback buttons located under the Upload button. All prompts that have been assigned an audio file display True in their respective columns. Prompts that have not been assigned an audio file display False in their respective columns.
TABLE 1: PLAYBACK BUTTON FUNCTIONS
ICON | NAME | FUNCTION |
|---|---|---|
Play | Plays the prompt. | |
Pause | Pauses the prompt audio message or music temporarily, at the exact location the button is clicked. Click Play to resume playing and listening to the prompt; the prompt recording will continue playing at the location it was paused. | |
Stop | Stops the prompt audio message or music. Click Play to play the prompt from the beginning. |
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)