Record an IVR Prompt

To record a prompt:

1. Press 1 on your phone keypad.
2. Enter the 3-digit prompt number you wish to record, followed by the # key.

After the tone, please begin recording. When you are finished, press the pound key.

1. When you hear the tone, capture your recording and then press the # key.

To listen to the recording, press 1. To re-record, press 2. To save and publish this recording, press 3. To save without publishing, press 4.

1. Always listen to a prompt before saving it. Things to listen for include background noise, the proverbial 'frog in the throat' and the speaking flow of the message. The prompt may be re-recorded as many times as necessary, when you are satisfied press 3 to save and publish, or press 4 to save for publishing later.

Note: Once you press 3 to save and publish a prompt, it will be live on your IVR.
To record another prompt in this language, press 1. To record prompts in a different language, press 2. To exit the system, press 9.

1. Now you may press 1 to enter another prompt number and begin the recording process again.

To Listen to a recorded prompt, see Listen to a Recorded IVR Prompt.