Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Listen to a Recorded IVR Prompt

Owned by Larry Brown (Unlicensed)
Oct 24, 2016

To listen to a recorded IVR prompt:

  1. Press 2 from the Main Menu.
  2. Enter the 3-digit prompt number you wish to listen to, followed by the # key.
  3. The prompt will be played back for you.

To hear the prompt again, press 1. To re-record this prompt, press 2. To return to the previous menu, press 3. To exit the system, press 9.

  1. Now you have the option of re-recording the prompt by pressing 2.


To retrieve an IVR prompt, see Retrieve a Saved IVR Prompt.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)