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Removing a Profile Picture from an Agent's Account

Owned by Jela Banovic (Deactivated)
Last updated: Mar 18, 2020 by lauren_ellicott (Unlicensed)
1 min read

To remove a profile picture from an Agent’s account:

  1. Navigate to Configure > General > Agents.  Choose a Team if needed.



  2. Now select an Agent.




  3. Click on the General Information tab.  From the Identification section, mouse over the avatar/profile pic, and click Clear.




  4. A Delete confirmation dialog box appears. Click OK.




  5. The profile picture is removed from the Agent’s account.



  6. Click Update to save your changes.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)