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Add Agent

Owned by Larry Brown (Unlicensed)
Last updated: Mar 19, 2020 by lauren_ellicott (Unlicensed)
1 min read

To create a new agent using the Add Agent button:

  1. First choose a team the agent will belong to.
  2. Highlight the team name or any agent within the team.
  3. Click Add Agent.



  4. A highlighted entry named New Agent is added to the team. The initial settings for this agent are determined by the team's default settings.

    Note: When an agent is highlighted the following tabs will be displayed on the right: General Information, Security, Change Password, Individual Skills, and WFM. See Agents General Information Tab for more information.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)