Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Clone an Agent

Owned by Larry Brown (Unlicensed)
Last updated: Mar 18, 2020 by lauren_ellicott (Unlicensed)
1 min read

The Clone feature allows you to quickly create an agent by duplicating an existing agent with similar settings. To clone:

  1. Highlight the agent you wish to duplicate and click Clone.


     
  2. A new agent named Cloned User will be added to the team with identical general settings and skills.


     
  3. Give the cloned agent a unique username, full name, email address, and password.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)