Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Clone an Agent
- Larry Brown (Deactivated)
- lauren_ellicott (Unlicensed)
- Jela Banovic (Deactivated)
The Clone feature allows you to quickly create an agent by duplicating an existing agent with similar settings. To clone:
- Highlight the agent you wish to duplicate and click Clone.
- A new agent named Cloned User will be added to the team with identical general settings and skills.
- Give the cloned agent a unique username, full name, email address, and password.
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)