Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Emulator
- Karla Melendez
Once your IVR application design is complete, you can test the design before putting it into production using the Emulator. Select different options to see how your application works under different circumstances (e.g., with no available agents, during holidays, after hours, and more). The Emulator can help you uncover problems or errors within your IVR application. The table that appears at the end of this article lists a description of the Emulator controls and test options available.
FMI: For a description on how the Emulator works, see Test IVR Design.
TABLE 1: EMULATOR CONTROLS AND DESCRIPTION
ITEM | CONTROL | DESCRIPTION |
Softphone |
|
|
Keypad | Use the keypad to enter any numbered selections that appear in your application (e.g., "Press 1 for English”). | |
Call | Click to start the emulation. | |
Hang Up | Click to stop the emulation. | |
Close | Click to close the emulation. | |
Log | Lists all steps included in the emulated call. For example, the log will indicate when a prompt is played, whether or not the prompt can be played, whether a voicemail was received, when the call is terminated, and more. Review the log to ensure your application contains no errors and is working as intended. | |
Options |
|
|
Phone Numbers | Type an ANI or DNIS phone numbers that you want to test during the emulation. | |
Working Schedule | Select the After hours checkbox if you want play the after-hours prompts during your emulation. Select the Holiday checkbox if you want to play the holiday prompts during your emulation. | |
Bulletin | Select the Active checkbox to play Bulletins during your emulation. Clear if you do not want to play the bulletins during the emulation. | |
Agents | The emulation plays all the prompts that correspond to the numbers entered in these boxes: |
Related content
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)