Logging In a Telagent

The Telagent feature allows a user to receive queued calls without signing into the CCA.

To log a user in as a Telagent

1. Access the Monitoring page as explained in Monitoring.
2. Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
3. Click to select the checkbox to the left of any agent you want to log out, and then click Log Telagent In.
   
   
   
   
4. The Log Telagent In dialog box appears. Do the following:
   1. Choose a Username from the list.
   2. Enter the corresponding Phone Number.
   3. Click OK.