Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Switch Agent Status to Available in the Web CCA
When the application opens, the display window will list the queue(s) you are qualified to handle as well as the number of calls waiting in each queue. Your agent status will begin as Not Ready.
In order to receive calls in queue(s), you must change your agent status to Available. To do this you can either click the Agent status button once, or use the drop down menu and select Available.
Available is the only agent status which can receive calls in queue.
Note: Clicking the agent status button will always switch your status to Available. If already set to available, it will switch your agent status to Busy – On Break.
Note: Your status in the Current Agent Status section of the Admin Portal Monitor page will change to reflect your status in the CCA. For example, if your status in the CCA is Available, your status on the Admin Portal Monitor page will read Available; if you have initiated a transfer, your status will read "On Call – Direct Call Transfer".
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)