Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Web CCA Problem Reporting

Owned by Jela Banovic (Unlicensed)
Last updated: Jun 22, 2017 by Hannah Greaves (Unlicensed)
1 min read

If you experience any functional problems with the CCA or any problems during a call using the CCA, complete and send a problem report to support for review.

To report a problem:

  1. Select Menu > Report a Problem.



  2. The Report a Problem dialog box appears. In the Problem Description area, enter a description of the problem you are experiencing; the description cannot exceed 5000 characters. Once complete, click Send.



  3. The Problem Description must be completed before you click Send. If you click send without entering a problem description, an error message appears reading, "Please, provide a non-empty problem description." 
  4. Click OK to return to the Report a Problem dialog box and complete the problem description.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)