Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Wrapping up a Call in the Web CCA
- Jela Banovic (Deactivated)
- Karla Melendez
After a call ends or is transferred, the CCA will automatically switch your agent status to Busy – Wrapping Up. This wrap-up mode provides the time to complete any paperwork or additional tasks.
If Call Classification is mandatory, the Classification window will open when a call has ended.
To take another call, change your agent status to Available as indicated in Switch Your Agent Status to Available.
Note: Your team may have a limited wrap-up time. When that time expires, the CCA will automatically change your agent status back to Available or to After-Call Work if the After-Call Work Status has been configured. If the After-Call Work Status has been configured, the CCA will automatically change your agent status back to Available upon expiration of the time set up for After-Call Work. For more information, see After-Call Work Status.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)