Transfer a Call Using the Web CCA

You may wish to transfer your currently active call to a different queue, to an outside line, or to a teammate.

Click the Transfer Call button located below the queues table – the transfer call window will open.

To transfer to a queue, see Transfer Call to a Queue.
To transfer to a phone number, see Transfer Call to a Phone Number (Third Party).

Note: To make an internal transfer, pull up a list of your teammates who are also signed in with the CCA by using the phone book. Please see Phone Book.