Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Transfer Call to a Queue

Owned by Jela Banovic (Unlicensed)
Last updated: Jun 22, 2017 by Hannah Greaves (Unlicensed)
1 min read

To transfer a call to a queue:

  1. In the Destination section, select Queue.
  2. From the Queue list, click an available Queue to select it, and click OK.


     
  3. Your connection with the caller will end and your CCA will enter Wrap-up mode.



Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)