Spaces
Apps
Templates
Create
Product Knowledgebase
Overview
Blog
Space Settings
Space shortcuts
How-to articles
Pages
Client Administrator & Supervisor Portal
Webchat
Call Center Agent
Call Center Agent Desktop Application (.netCCA)
•
Desktop Call Center Agent (.netCCA) Release Notes
•
Open the Call Center Agent
•
Connection Settings
Change your Password and Preferences
•
User Interface
•
Agent Status & Busy Reasons
•
Switch Your Agent Status to Available
•
Accept a Call
•
Add Call
Transfer a Call
•
Call Statistics & History
•
Sign Out and/or Exit the CCA
•
Dialing Out
Agent Outbound Auto Message
•
Flag to a Supervisor (Optional)
Phone-Book
•
Preferred Agent (PA) Routing
•
CCA Call Classification
Call and Screen Recording
•
Receive a Text Message
Hold Feature
Start a Chat Session
Create Email
•
Wrapping Up
•
CCA Desktop Notifications
•
Capturing application logs in Windows 10
Web CCA (Call Center Agent)
•
CCA Error Codes
Video Tutorials Knowledgebase
Prompt Recording Studio
Salesforce.com Integration
My Contact Center API Guide
Custom SIP Headers
Resources
•
How-to articles
Product Knowledgebase
Call Center Agent
restrictions.empty
Call Center Agent Desktop Application (.netCCA)
Created by
Larry Brown
Last updated:
Dec 18, 2019
by
Adam Vervaeke
{"serverDuration": 31, "requestCorrelationId": "1848782ee9768db4"}