Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Add a Contact

To create a new contact for your phonebook:

  1. Click Add Entry.



  2. The Add Entry dialog box opens. 

  3. Complete all required fields and the desired optional fields (see below for fields defined). Click OK.

  4. If you attempt to save an entry without a ten-digit phone number in the Direct field you will receive the following error at the bottom of the Add Entry dialog box: "The Direct phone number must be 10-digits or longer".



    Note: Direct
    stands for Direct Inward Dial, please ensure at least ten digits are entered for the phone number in the Direct column.

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)