Add a Contact to the Phonebook

To create a new contact for your phonebook:

1. Click Add Entry.
   
   
   
   
2. You will see a highlighted entry added with blank fields ready to be populated
   
   
   
   
3. Complete the following fields:
   
   • Ext. – Enter an extension for the contact if applicable, the extension is not dialed by the CCA. (Optional)
   • Direct – This will be the number dialed by the CCA; this field is mandatory. Enter a phone number for the contact (minimum of ten digits). It is not necessary to precede long distance phone numbers with a "1".
   • Full Name – Enter the contact's First Name in the first field and Last Name in the second field.
   • Title – Enter a position or title for the contact. (Optional)
   • Mailbox – Enter an email address for the contact. (Optional)
   • Location – Enter a location for the contact. (Optional)
   • Comments – Enter a comment for the contact. (Optional)
   
   
4. Click Update, located to the left of the selected entry, to save you changes.
   
   If you attempt to save an entry without a ten-digit phone number in the Direct column you will receive the following error:
   
   
   
   Note: DID stands for Direct Inward Dial, please ensure at least ten digits are entered for the phone number in the Direct column.