Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Connection Settings

Owned by Larry Brown (Deactivated)
Last updated: Dec 18, 2019 by Former user (Deleted)
2 min read

If you are unable to sign in or connect with the CCA:

  1. Click Connection Settings.



  2. When the Connection Settings window opens, verify that you are using the correct Client ID in the Licensing Information box.
  3. Also check to see if the HTTP Service Providers section is blank; in this event click Reset Service Providers and Connection Settings. This will automatically detect and populate the correct proxy settings.



  4. After clicking Reset…, confirm that there is at least one proxy entry populated in the HTTP Service Providers section.



  5. Now click OK and try to log on once more as you did in the Open the Call Center Agent.
    Note:     A proxy setting entry can be added manually by clicking Add.

  6. If you are still unable to connect, please consult your supervisor / local system administrator. For more information, please see this short and helpful tutorial:


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)