Connection Settings

If you are unable to sign in or connect with the CCA:

  1. Click Connection Settings.

  2. When the Connection Settings window opens, verify that you are using the correct Client ID in the Licensing Information box.
  3. Also check to see if the HTTP Service Providers section is blank; in this event click Reset Service Providers and Connection Settings. This will automatically detect and populate the correct proxy settings.

  4. After clicking Reset…, confirm that there is at least one proxy entry populated in the HTTP Service Providers section.

  5. Now click OK and try to log on once more as you did in the Open the Call Center Agent.
    A proxy setting entry can be added manually by clicking Add.

  6. If you are still unable to connect, please consult your supervisor / local system administrator. For more information, please see this short and helpful tutorial: