CCA Desktop Notifications

Note: You must have .NET CCA v.11.4 or higher installed to use this feature.

If your Interaction Notification Alerts is turned on, you will be notified of the following incoming interactions:

  • When an incoming phone call is being received.
  • An email is being received.
  • A chat session is being received.
  • A callback phone call is being received.
  • A scheduled dial out is being received.

When one of the above interactions is received, a notification alert appears in the task bar informing you that the new interaction is waiting for you. See sample screenshot of chat notification below (from left to right: Windows 7 and Windows 10). 

   

The notification is displayed for 10 seconds before it disappears.

Note: By default, interaction notification alerts is turned off. Before you can begin to receive these notification alerts, you must enable this feature within the CCA.


To turn notification alerts ON:

  1. From the .NET CCA, navigate to Menu > Options



  2. The Options window opens. By default, General from the left Navigation Pane is automatically selected, if it is not, click on it.
  3. Check the Alert me when an interaction is received


     
  4. Click OK.
  5. The Options window closes; notification alerts are now turned ON.