Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Call Statistics & History

Owned by Larry Brown (Deactivated)
Last updated: Jan 09, 2020 by Former user (Deleted)
1 min read

Navigate the mouse to Menu > My Statistics. You will see three options available:

  • General – A list of call stats for your current day such as calls handled, missed, or transferred.



  • Inbound Calls History – A list of up to 50 of the most recent inbound calls.



  • Outbound Calls History – A list of up to 50 of the most recently dialed phone numbers.





Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)