Create Email

Note: Please contact your Service Provider to enable the Create Email feature. If this feature is not enabled for your account, the Create Email option will not appear in the CCA Menu.

You can create and send email from within the CCA. To create and send emails, use the following steps.

Starting Your E-mail

Select Menu > Create Email.

Note: The e-mail address set in your Agent profile (see Agent General Information) will be used for the "From" address.
The Compose Email window opens. Type the recipient's name/email address in the To… field. If there is more than one main recipient you wish to send the email to, type all the names.

Subject and Options

If you wish to send a copy of the email to someone, type the recipient’s name in the Cc… field. (optional)
If you wish to send a blind copy of the email to someone, type the recipient’s name in the Bcc… field. (optional)
Type the subject of the email in the Subject field.

Type your message in the blank area at the bottom of the window.

Formatting and Attachments

Use the formatting toolbar to apply changes the way your font is displayed.

Toolbar Item	Function
Toolbar Item	Function
Font Drop Down Menu	Selects new font for your text. Highlight some or all of the text in your email and select a font from the drop down menu. Only the font selected is changed.
Font Size	Changes the size of your font. Highlight some or all of the text in your email and select a number from the drop down menu. Only the font selected is changed.
Numbered List	Adds a numbered list to your email; numbered lists are used when items in the list occur in sequence: • To add a numbered list before text is entered, simply click the Numbered List button. A number 1 will appear where the cursor is located in the body of your email. • To convert paragraph text into a numbered list, highlight the text and click the Numbered List button; the text is converted to a numbered list.
Bulleted List	Adds a bulleted list to your email; bulleted lists are used when order of sequence is not important: • To add a bulleted list before text is entered, simply click the Bulleted List button. A bullet appears where the cursor is located in the body of the email. • To convert paragraph text into a bulleted list, highlight the text and click the Bulleted List button, the text is converted to a bulleted list.
Remove Format	Undoes any formatting you have applied to the text: • To undo specific formatting, highlight the text where you would like to remove the formatting and click Remove Format. • To undo all formatting, simply click Remove Format, all formatting is removed from the email.
Bold	Applies bolded text to your email. Highlight the text you wish to bold and click B.
Italics	Applies italicized text to your email. Highlight the text you wish to italicize and click I.
Underline	Applies underlined text to your email. Highlight the text you wish to underline and click U.
Font Colour	Changes the colour of your font. Highlight the text you wish to change, and click font colour. The selected font will change to the colour selected.
Change Highlight Colour	Highlights text in the selected colour. Highlight the text you wish to apply highlighting to, click Change Highlight colour, select a colour from the colour dialog box, and click OK. The selected text is highlighted in the selected colour.
Decrease Indent	Decreases paragraph indentation. Place the cursor at the beginning of the paragraph you wish to change and click Decrease Paragraph Indent. The paragraph will move slightly to the left.
Increase Indent	Increases paragraph indentation. Place the cursor at the beginning of the paragraph you wish to change and click Increase Paragraph Indent. The paragraph will move slightly to the right.
Align Text	Aligns text to the left, center, or right of the email window: • Align Left – Click to align text relative to the left margin of the Compose Email window. • Align Center – Click to align text relative to the center of the Compose Email window. • Align Right – Click to align text relative to the right margin of the Compose Email window.

Insert templates and/or Add attachments to your email (see Related Articles links below).
Click Send when you are done composing your email. A Sending Email Progress Bar appears to indicate the email is being sent. During the send process, if you decide you do not wish to send the email, or you wish to make changes to the email before it is sent, click Cancel; if the action is cancelled, the email will not be sent.
If there is a problem with your email, and the email cannot be sent, you will receive an Error message. For example, if the recipient's email address in the To... field is typed incorrectly, you will receive an error dialog box reading "x is not a valid email address," click OK and update the field with the correct information.

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